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Five years ago, we were contemplating changing our primary dog food and decided to conduct a videoed taste test. Amazingly, the video has been viewed over 21,000 times. With that test, we chose Acana from Champion Pet Foods.
For a while, we bought the food from a locally owned pet supply store, but the store went out of business. We were introduced to Chewy.com and have loved the service from them ever since. For example, just last fall they shipped us replacement food after a bear stole our food off of the front porch. We didn’t even ask because we didn’t consider it their fault. They read our blog post and contacted Hu-Dad.
As many of you already know, Chewy was recently acquired by Petsmart. A lot of people, including us, were worried that service would suffer under PetSmart. So far, though, our service has continued to be excellent and the customer service team has been very responsive.
Unfortunately, Champion Pet Foods announced that they would no longer sell Acana – or their sister food Orijen – through Chewy (Fromm made the same announcement). No reason was given other than the acquisition by PetSmart. They did not point to a quality issue, a warehousing issue, a customer service issue, or anything else. They just said they would not sell through Chewy.
Frankly, that hit us wrong. Chewy has always provided great customer service. If their service had slipped, that would be an understandable decision, but it seemed to have no such cause. We worried that if we found another supplier that Champion could just as easily stop selling through them “just because.”
So we were stuck. Do we stick with a great food we have used for five years? Or do we find a new food provided by a great delivery company that has taken care of us for several years?
We had long heard of a high-quality food, Annamaet. After exploring the ingredients and the company reputation, we decided they sounded at least as good as Acana. And, importantly, they were being sold through Chewy. So we decided, once again, the dogs should decide what we feed.
Our Film Friday this week is a portion of the taste test we have been conducting all week. We have been mixing the two foods for several meals and then started serving each food in a separate bowl to each dog. Which food was preferred? You can see the answer in our video.
NOTE – For clarity, we have no business relationship with any of the companies mentioned in this post other than as customers. We have received no compensation from any of them. The products tested in the video were purchased at retail prices.
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