Chewy Sent Us Bear Free Food

You probably remember bear burglars had the audacity to steal some of our food. No worries, because Chewy sent bear-free food.

Look what was delivered!

Look what was delivered!

Chewy was one of our very first comments on our Facebook page and our Twitter feed. They wanted to replace the eaten food. But, we protested, this wasn’t their fault. Let’s face it, the bear ate our homework. That is no one’s fault. But they insisted and shipped the replacement bag.

A bag of dog food - without bear slobber!

A bag of dog food – without bear slobber!

Through all of our years ordering from Chewy, their customer service has always been stellar. On the rare occasions when they made an error, they quickly and graciously fixed it. In this case, though, they did absolutely nothing wrong – and yet they still insisted on fixing it. That’s quality customer service and we respect it!

Now do I get the breakfast I missed because of the vet?

Now do I get the breakfast I missed because of the vet?

Note – As always, we give full disclosure any time we mention a product where we have some sort of financial relationship. In this case, we receive absolutely no compensation of any kind from Chewy. All of our purchases from them are made at full retail price just like any other customer. We did receive this particular bag of food for free, but it was not done with any thought that we would mention their services. They just did it because that is Chewy.

 

 

6 Comments

  1. rottrover on November 12, 2016 at 7:55 pm

    I LOVE Chewy!!

    -Otto

  2. Juno's mom on November 12, 2016 at 11:36 am

    Good customer service keeps companies in business. Too bad so many don’t get it or don’t care because it’s all about volume. Are the bears stalking your property? 😉

  3. Shyuki on November 12, 2016 at 11:25 am

    Chewy is what customer service stands for and more. You can not get better 5-star service. I have been customer for years and wish for service like that for 2 legged animals. = )

  4. Padma on November 12, 2016 at 10:13 am

    Poor Qannik – still looking for that missed meal.

  5. Lori on November 12, 2016 at 8:41 am

    Now that is an outstanding company!!!

  6. Mary Ann Molenda on November 12, 2016 at 5:30 am

    I have a standing order with Chewy for dried liver treats. Never a problem always on time and the pups love it! Chewy is a great company to deal with as even a bear will agree !!!

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